Terms and Conditions

Physical and mental requirements

Our primary concern is participant safety. Keeping the following rules we can help you to get your comfort, and you can help us to maximize the safety and minimize the risk.The nature of an outdoor adventure involves some physical exertion and also possible exposure to weather conditions, like heat, sun, wind, rain. In some people the fact of weight, lack of conditioning, heart or other disease, can create additional hardship, that diminishes the suitability or enjoyment of the trip. We can better help you with these conditions, if you:

  • inform us if you have any kind of health problem, like asthma, epilepsy, diabetes…, if you are taking any medications
  • you are not under the influence of alcohol or drugs of any kind
  • Please note, that Soča Rider does not take pregnant women and people with serious health problems or injuries to the river
  • have to wear the safety gear (personal flotation device and helmet) along the trip
  • should fit into our Type XXL PFD – maximum chest size: 112 cm
  • The guide can any time stop the tour due to objective danger or some other reason that can compromise the safety of the trip.

Reservation, payment

Reservation can be made by phone, email, or booking application of our websites. After, you made your trip reservation, an initial deposit of 20% is required to secure your space. Deposits may be made by bank transfer. We reserve the right to cancel your reservation if deposit payment is not collected by the due date. This deposit, due to our limited places is not refundable. Rest of payment may be paid by cash in our office before the trip.

Cancellation

Please notify us as soon as possible if you find it necessary to cancel your reservation. Because we lose the ability to sell reserved spaces to other individuals or groups, we strictly adhere to the following policies:

  • If we cancel a trip – Soča Rider rarely cancels a trip, but we reserve the right to cancel or reschedule due to water level fluctuations, insufficient reservations, or other factors beyond our control. If we cancel we will refund your fees in full, but we cannot reimburse your for other travel expenses you may have incurred. (Soca Rider trips run as scheduled even when it rains.)
  • If you cancel the trip, you will have full refunds for any reservation cancelled more than 21 days, but no refunds less than 21 days before activity date.

Gift card

Gift vouchers can be requested by email or via the form on our website. In case of successful payment, the voucher/vouchers will be sent by email in pdf format within 24 hours.
Our gift vouchers can be used in the year of purchase until September 30, in the case of autumn purchases (from October to December 31) until September 30 of the following year.
It is not possible to extend the expiration date of the gift voucher, we cannot accept vouchers beyond that time.
The gift voucher is transferable.

The Gift Card Certificate Term and Conditions you can find here.

This terms and conditions may be updated or changed by Soca Rider from time to time, without notice, and will be valid from the date of publication, so we recommend that you check it regularly.

Required health condition for whitewater programs:

It is important for us to know if you have a medical condition when you participate on our whitewater rafting, canyoning, whitewater kayak tour. In this case we can take better care of you and avoid accidents, if any problem happens, our guides are more prepared and can faster solve the problem. All of our guides are certified whitewater rescuer, they renew their licence every 2-3 years and have a wide variety of experience.

Unfortunately you can not participate on any of our whitewater program if you are

  • not swimmer
  • under the influence of drugs and alcohol
  • pregnant
  • physically or mentally disabled
  • blind or deaf

You might be able to join to our whitewater tours
Please consult us about your medical condition if you :

  • have asthma, epilepsy or diabetes
  • have a heart condition
  • have a spine problem (spinal hernia, problem with discs…),
  • had an operation in the last 2 years
  • had an injury in the last 2 years (broken bones, dislocated shoulder..),
  • have a blood clotting problem
  • serious allergy
  • or any other medical condition which is not listed above

Please let us know if you need any medicine during the tour, you can take it with you to the river or to the canyon. Our guides have a waterproof box for First aid kit, they can put your medicine into it. And last but not least Please inform your guide about your medical condition!