Refund and Returns Policy

Cancellation

Please notify us as soon as possible if you find it necessary to cancel your reservation. Because we lose the ability to sell reserved spaces to other individuals or groups, we strictly adhere to the following policies:

  • If we cancel a trip – Soča Rider rarely cancels a trip, but we reserve the right to cancel or reschedule due to water level fluctuations, insufficient reservations, or other factors beyond our control. If we cancel we will refund your fees in full, but we cannot reimburse your for other travel expenses you may have incurred. (Soča Rider trips run as scheduled even when it rains.)
  • If you cancel the trip, you will have full refunds for any reservation cancelled more than 21 days, but no refunds less than 21 days before activity date.

Required health condition for whitewater programs:

It is important for us to know if you have a medical condition when you participate on our whitewater rafting, canyoning, whitewater kayak tour. In this case we can take better care of you and avoid accidents, if any problem happens, our guides are more prepared and can faster solve the problem. All of our guides are certified whitewater rescuer, they renew their licence every 2-3 years and have a wide variety of experience.

Unfortunately you can not participate on any of our whitewater program if you are

  • not swimmer
  • under the influence of drugs and alcohol
  • pregnant
  • physically or mentally disabled
  • blind or deaf

You might be able to join to our whitewater tours
Please consult us about your medical condition if you :

  • have asthma, epilepsy or diabetes
  • have a heart condition
  • have a spine problem (spinal hernia, problem with discs…),
  • had an operation in the last 2 years
  • had an injury in the last 2 years (broken bones, dislocated shoulder..),
  • have a blood clotting problem
  • serious allergy
  • or any other medical condition which is not listed above

Please let us know if you need any medicine during the tour, you can take it with you to the river or to the canyon. Our guides have a waterproof box for First aid kit, they can put your medicine into it. And last but not least Please inform your guide about your medical condition!