Privacy Policy

How we think

Soča Rider (also referred to as “we” or “us”) knows your personal data privacy is very important and we take the responsibility of protecting your privacy very seriously. For this reason, we have created this Privacy Policy to help you understand how we collect, store, process, use and protect the information we obtain through our website, www.raftingslovenia.com and payment.socarider.com (“Sites”). By visiting this website , you agree to be bound by the terms and conditions of this Privacy Policy. This policy may change from time to time, so we recommend that you check it regularly. Your continued use of this website after the posting of any changes will constitute your acceptance of those changes.

Information We Collect and How We Use It

We use your personal information for such purposes as to provide the services and products that you request from us, communicate with you, enhance your experience on our website, resolve issues, detect and safeguard us from fraud and illegal activity, and enforce our policies.

Information You Choose to Give Us

We receive and store any information you enter on our website or give us by email. On our website, you may purchase our products and services, including tours and vacation packages, request information. To take advantage of some of these offerings, it is necessary for you to disclose personal information to us about yourself and others, including but not limited to one or more of the following identifying information: name, age, address, telephone number, email address, credit card details, and billing information. We use the information you provide to respond to your requests, communicate with you, and customize and improve our services.

To purchase our services, you must submit financial information, including credit card information in addition to certain personal information, which we use to bill you for the purchased services. We may also use this financial information to verify the accuracy of your name, address, or other information. We do not, however, store your entire credit card number. Instead, we store the first and the last four digits of your credit card, expiration date, and payment method for reference. This financial information we also share with our bank, as reference.

Information We Automatically Receive From Our Website

We may automatically receive and store certain types of information whenever you visit our website. Like many websites, we may use cookies, which allow us to automatically collect certain types of information when your Web browser accesses our website, like Ip address, browser type.

Links to Google Analytics

We use Google Analytics, which is a web analytics tool that helps us understand how visitors use our website. Google Analytics collects our visitors’ IP addresses to give us a sense of where in the world our visitors come from. If you wish not to have sent information about your website visit Google Analytics, download and install the Google Analytics Opt-Out Browser Add-On for your current web browser.

Required health condition for whitewater programs:

It is important for us to know if you have a medical condition when you participate on our whitewater rafting, canyoning, whitewater kayak tour. In this case we can take better care of you and avoid accidents, if any problem happens, our guides are more prepared and can faster solve the problem. All of our guides are certified whitewater rescuer, they renew their licence every 2-3 years and have a wide variety of experience.

Unfortunately you can not participate on any of our whitewater program if you are

  • not swimmer
  • under the influence of drugs and alcohol
  • pregnant
  • physically or mentally disabled
  • blind or deaf

You might be able to join to our whitewater tours
Please consult us about your medical condition if you :

  • have asthma, epilepsy or diabetes
  • have a heart condition
  • have a spine problem (spinal hernia, problem with discs…),
  • had an operation in the last 2 years
  • had an injury in the last 2 years (broken bones, dislocated shoulder..),
  • have a blood clotting problem
  • serious allergy
  • or any other medical condition which is not listed above

Please let us know if you need any medicine during the tour, you can take it with you to the river or to the canyon. Our guides have a waterproof box for First aid kit, they can put your medicine into it. And last but not least Please inform your guide about your medical condition!