Pravilnik o vračilu in vračilih

Odpoved

Če morate rezervacijo odpovedati, nas o tem čim prej obvestite. Ker izgubimo možnost prodaje rezerviranih prostorov drugim posameznikom ali skupinam, se strogo držimo naslednjih pravil:

  • Soča Rider redko odpove izlet, vendar si pridržujemo pravico do odpovedi ali prestavitve izleta zaradi nihanja vodne gladine, nezadostnega števila rezervacij ali drugih dejavnikov, na katere nimamo vpliva. Če potovanje odpovemo, vam v celoti povrnemo stroške, ne moremo pa vam povrniti drugih potnih stroškov, ki ste jih morda imeli. (Izleti Soča Rider potekajo po urniku, tudi če dežuje.)
  • V primeru odpovedi potovanja vam bomo v celoti povrnili stroške za vse rezervacije, odpovedane več kot 21 dni, ne bomo pa vam povrnili stroškov manj kot 21 dni pred datumom dejavnosti.

Required health condition for whitewater programs:

It is important for us to know if you have a medical condition when you participate on our whitewater rafting, canyoning, whitewater kayak tour. In this case we can take better care of you and avoid accidents, if any problem happens, our guides are more prepared and can faster solve the problem. All of our guides are certified whitewater rescuer, they renew their licence every 2-3 years and have a wide variety of experience.

Unfortunately you can not participate on any of our whitewater program if you are

  • not swimmer
  • under the influence of drugs and alcohol
  • pregnant
  • physically or mentally disabled
  • blind or deaf

You might be able to join to our whitewater tours
Please consult us about your medical condition if you :

  • have asthma, epilepsy or diabetes
  • have a heart condition
  • have a spine problem (spinal hernia, problem with discs…),
  • had an operation in the last 2 years
  • had an injury in the last 2 years (broken bones, dislocated shoulder..),
  • have a blood clotting problem
  • serious allergy
  • or any other medical condition which is not listed above

Please let us know if you need any medicine during the tour, you can take it with you to the river or to the canyon. Our guides have a waterproof box for First aid kit, they can put your medicine into it. And last but not least Please inform your guide about your medical condition!